Overview
At Waffle, we want you to be completely happy with your purchase. This policy outlines how refunds, returns, and cancellations work for pre-orders, product purchases, and subscriptions. This policy is provided in addition to any rights you may have under applicable US federal and state consumer protection laws.
Pre-order Refunds
Your pre-order is paid in full upfront and is fully refundable any time before your order ships. No questions asked. Once your order has shipped, the standard 30-day product return policy below applies.
- To request a refund, email us at hello@wafflekids.co with the email address you used to place your pre-order.
- Refunds are processed within 5–10 business days and returned to your original payment method.
- Once your pre-order is refunded, your locked-in quantities, pre-order pricing, and priority shipping spot will be released.
Product Returns
Once Waffle products begin shipping (Batch #1 August 2026 sold out; Batch #2 ships October 2026), the following return policy will apply:
- 30-day return window — You have 30 days from the date of delivery to return your Waffle device for a full refund.
- Condition — Products must be in their original packaging and in unused or like-new condition.
- How to return — Email hello@wafflekids.co to initiate a return.
- Return shipping — For change-of-mind returns, you cover the cost of return shipping.
- Refund processing — Once we receive and inspect the returned product, your refund will be processed within 5–10 business days to your original payment method.
Subscription Cancellations
Waffle subscriptions (Home Paid at US$9.99/month, Go Paid at US$17.99/month) can be canceled at any time. There are no lock-in contracts.
- How to cancel — Go to Settings → Subscription → Cancel in the Waffle app, or email hello@wafflekids.co.
- Access after cancellation — You'll continue to have access to your Paid features until the end of your current billing period.
- What happens after your Paid plan ends — For Waffle Home, your device automatically moves to the Free tier. You won't lose your device — it just returns to Free features. For Waffle Go, which is a single Paid plan with no Free tier, its subscription features stop when your plan ends. You keep the device either way.
- Free trial — If you cancel during your 10-day free trial, you won't be charged at all.
Faulty or Defective Products
If your Waffle device arrives damaged or develops a fault, we'll make it right.
- Report the issue — Email hello@wafflekids.co with a description of the problem and any photos if relevant.
- Resolution options — We'll offer a replacement, repair, or full refund depending on the nature of the fault.
- Return shipping — If your device is faulty or arrives damaged, we cover the cost of return shipping and send you a prepaid return label.
- Warranty — All Waffle devices come with a 12-month warranty covering manufacturing defects.
Your Consumer Rights (United States)
This refund and returns policy is provided in addition to any rights you may have under applicable federal and state consumer protection laws, including but not limited to the Federal Trade Commission Act, the Magnuson-Moss Warranty Act, and your state's consumer protection statutes.
If you believe a product is defective or does not conform to its description, you may be entitled to remedies under your state's consumer protection laws, including the Uniform Commercial Code (UCC) as adopted in your state.
For questions about your specific rights, contact your state's Attorney General's office or the Federal Trade Commission (FTC).
Governing Law
This Refund & Returns Policy is governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be subject to the jurisdiction of the federal and state courts located in the State of Delaware.
Contact Us
If you have any questions about refunds, returns, or cancellations, please get in touch: