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    Terms of Service

    Last updated: March 2026

    Agreement to Terms

    By accessing or using the Waffle website at wafflekids.co ("the Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site. These Terms constitute a legally binding agreement between you and Just Waffle ("Just Waffle", "we", "us", or "our"), the operator of the Waffle brand and Site.

    Pre-orders & Deposits

    By placing a pre-order deposit for a Waffle product, you acknowledge that:

    • A $20 AUD refundable deposit is required to secure your pre-order and lock in Founding Family pricing (our lowest pricing, up to $40 off per device).
    • Deposits are fully refundable at any time before the product ships.
    • Placing a pre-order does not guarantee product availability or final pricing.
    • Product specifications, features, pricing, and launch dates are subject to change.
    • We will use your email address to send you updates about Waffle products and launch information.
    • You can cancel your pre-order and request a refund at any time by contacting us at hello@wafflekids.co.

    Intellectual Property

    All content on the Site — including text, graphics, logos, images, product designs, and software — is the property of Just Waffle and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

    Emergency Services

    Waffle is not an emergency communication device and does not call Triple Zero (000), 911, or any other emergency service. The SOS function calls a parent-managed list of emergency contacts. You must not rely on Waffle to contact emergency services. In an emergency, always use a standard phone to call your local emergency number.

    Product Information

    We make every effort to ensure that product descriptions, images, and specifications on the Site are accurate. However, as Waffle products are currently in development, all information is subject to change. We do not warrant that product descriptions or other content on the Site are complete, reliable, current, or error-free.

    User Conduct

    When using the Site, you agree not to:

    • Provide false or misleading information when placing a pre-order.
    • Use automated systems or bots to interact with the Site.
    • Attempt to interfere with or compromise the Site's security or functionality.
    • Use the Site for any unlawful purpose or in violation of these Terms.

    Limitation of Liability

    To the maximum extent permitted by law (and subject to your rights under any applicable consumer protection law in your country of residence), Just Waffle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. Our total liability to you for any claim arising from these Terms or your use of the Site shall not exceed the amount you have paid to us, if any. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by mandatory law in your country of residence that cannot be excluded, restricted, or modified by agreement.

    Disclaimer of Warranties

    The Site is provided on an "as is" and "as available" basis. To the extent permitted by the Australian Consumer Law, we make no warranties, express or implied, regarding the Site's operation, availability, or the accuracy of its content. This disclaimer does not affect any consumer guarantees that apply under the Competition and Consumer Act 2010 (Cth) that cannot be excluded.

    Governing Law

    These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia. Nothing in these Terms limits your rights under the Australian Consumer Law.

    Dispute Resolution

    If you have a dispute with us, we encourage you to contact us first at hello@wafflekids.co so we can try to resolve it. If we cannot resolve the dispute, you may lodge a complaint with the relevant Australian consumer protection body or pursue the matter through the courts of Victoria.

    Changes to These Terms

    We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

    Contact Us

    If you have any questions about these Terms, please contact us at hello@wafflekids.co.