Agreement to Terms
By accessing or using the Waffle website at wafflekids.co ("the Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site. These Terms constitute a legally binding agreement between you and Just Waffle ("Just Waffle", "we", "us", or "our"), the operator of the Waffle brand and Site.
Pre-orders & Deposits
By placing a pre-order deposit for a Waffle product, you acknowledge that:
- A $20 USD refundable deposit is required to secure your pre-order and lock in pre-order pricing (our lowest pricing, up to $40 off per device).
- Deposits are fully refundable at any time before the product ships.
- Placing a pre-order does not guarantee product availability or final pricing.
- Product specifications, features, pricing, and launch dates are subject to change.
- We will use your email address to send you updates about Waffle products and launch information.
- You can cancel your pre-order and request a refund at any time by contacting us at hello@wafflekids.co.
Intellectual Property and Product Protection
When you buy a Waffle device, you own the device — but not the technology, design, or brand behind it.
All content on the Site and in our products — including text, graphics, logos, images, product designs, hardware, firmware, and software — is the property of Just Waffle and is protected by applicable intellectual property laws. Purchasing a Waffle device transfers ownership of that physical unit only; it does not grant you any right, title, or licence to the underlying technology, designs, trademarks, or brand.
You may not:
- Copy, manufacture, or produce clones or imitations of any Waffle device or its components.
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, designs, or methods of any Waffle product.
- Build, develop, or sell competing or derivative products based on any Waffle device, technology, or design.
- Remove, alter, or obscure any trademarks, logos, copyright notices, or other proprietary markings on any Waffle product.
- Use the Waffle name, logos, or branding without our prior written permission.
- Resell a Waffle device as anything other than a genuine, unmodified unit.
All rights not expressly granted to you are reserved by Just Waffle.
Emergency Services
Both Waffle devices can call 911 for emergencies. Under federal law (FCC interconnected VoIP rules), 911 calling is on by default, cannot be turned off, and bypasses all parent-set restrictions.
Waffle Go — 911 calling
- Your child holds the call button for 5 seconds to dial 911 and speaks directly with the emergency operator.
- Connects over WiFi or mobile data, so it works away from home.
- Transmits GPS location where available, but as the device is portable your child may still need to tell the operator where they are, and a call may not connect to the call center serving the current location.
Waffle Home — 911 calling
- Your child dials 911 on the handset keypad and speaks directly with the emergency operator.
- Connects over WiFi only — it has no cellular fallback, so it cannot call 911 if your WiFi, internet, or power is down.
- Routes to the Public Safety Answering Point (PSAP) serving your registered service address.
Important information about 911 calling
- Registered location. You must provide a valid physical service address during initial setup and keep it current in the Waffle app. 911 calls are routed to the PSAP serving that registered address. If it is wrong or out of date, your call may be misrouted or responders sent to the wrong location.
- Power and internet outages. Emergency calling requires both power and a working internet connection. E911 service may be limited or unavailable if your broadband or power fails. Waffle Home uses WiFi only and, unlike a traditional landline, has no battery backup that keeps the device working during an outage.
- Reliance on third-party routing. 911 calls are transmitted over the internet and routed to the appropriate PSAP by third-party emergency-routing providers. Waffle relies on these providers and does not control whether or how a call is connected or routed. This service may operate differently from traditional 911 and may not transmit the caller's location.
- No liability for emergency services. To the maximum extent permitted by law, Waffle disclaims all liability for any failure, delay, misrouting, or unavailability of 911 calling, or for any loss, injury, or harm arising from it. Waffle is a communication device, not a substitute for a mobile or landline phone. If you cannot immediately complete a 911 call, use the nearest available phone, and always keep a working phone available.
Product Information
We make every effort to ensure that product descriptions, images, and specifications on the Site are accurate. However, as Waffle products are currently in development, all information is subject to change. We do not warrant that product descriptions or other content on the Site are complete, reliable, current, or error-free.
User Conduct
When using the Site, you agree not to:
- Provide false or misleading information when placing a pre-order.
- Use automated systems or bots to interact with the Site.
- Attempt to interfere with or compromise the Site's security or functionality.
- Use the Site for any unlawful purpose or in violation of these Terms.
Limitation of Liability
To the maximum extent permitted by applicable law, Just Waffle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. Our total liability to you for any claim arising from these Terms or your use of the Site shall not exceed the amount you have paid to us, if any.
Disclaimer of Warranties
The Site is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Site's operation, availability, or the accuracy of its content. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted under applicable US law.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the federal and state courts located in the State of Delaware.
Dispute Resolution
If you have a dispute with us, we encourage you to contact us first at hello@wafflekids.co so we can try to resolve it. If the dispute cannot be resolved informally, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You retain the right to bring claims in small claims court if they qualify.
Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms, please contact us at hello@wafflekids.co.