FAQ.

Super simple!

Waffle Home:
• Find approved contact
• Call contact (Bestie, Grandma!, Dad!)
• Or leave a voice note!

Waffle Go:
• Find approved contact
• Call contact (Bestie, Grandma, Nana)
• Or leave a voice note!

Only approved contacts can call a Waffle — that's true on both Waffle Home and Waffle Go. You're one of them, so you've got two ways in:

From the app:
Open the Waffle Parent Hub → Select device → Hit the call button

From your own phone (Home Paid & Go Paid):
Just dial your Waffle's phone number like any other call. It rings through because your number is an approved contact — anyone who isn't on the approved list can't get through.

The Waffle lights up, makes noise, and tells them who's calling! They just press the button to answer.

Nope! Waffle is voice-only. No texts, no typing, just talking. That's the whole point.

Voice notes are their own thing — no missed call needed.

• Record a voice note in the Waffle Parent Hub any time
• Your kid's Waffle tells them a voice note is waiting
• They listen whenever they're ready

Your kid can send voice notes back too, and you'll find all of them in the app.

In the Waffle Parent Hub:
1. Tap "Contacts"
2. Hit the + button
3. Enter name and number
4. Save!

Waffle Home Free: You get 1 contact
Paid plans: Add as many as you want!

Only approved contacts! Your kid can call:
• Other Waffle devices
• Contacts you've approved in the app
• Emergency services (911) directly

No random numbers, no strangers. You're in full control.

Yes. Waffle can call 911 directly. Under FCC rules, emergency calling is on by default and can't be turned off, and it bypasses every parent-set restriction.

On Waffle Go, your child presses and holds the call button and power button together for 5 seconds — when SOS appears, they press the call button. On Waffle Home, they dial 911 on the handset keypad. Your child speaks directly with the emergency operator, and the Waffle Parent Hub sends you a push notification the moment the call connects — with the time, the registered service address, and that 911 was called.

911 calls route to the Public Safety Answering Point (PSAP) for the service address you registered during setup, so keep that address up to date in the Waffle Parent Hub. Waffle needs an internet connection to call 911. Always keep a working phone available — Waffle is a communication device, not a substitute for emergency services.

Emergency calling is built in and always on — under FCC rules it can't be turned off, and it bypasses every restriction you've set.

On Waffle Go, press and hold the call button and power button together for 5 seconds — when SOS appears, press the call button. On Waffle Home, dial 911 on the handset keypad. The call routes to the Public Safety Answering Point (PSAP) for your registered service address and your child speaks directly with the emergency operator.

The moment the call connects, the Waffle Parent Hub sends you a push notification with the time, the registered service address, and that 911 was called. It's sent in parallel, so it never delays the emergency call.

Yes. As soon as a 911 call connects, the Waffle Parent Hub sends you a push notification with the time, the registered service address, and that 911 was called. It's sent in parallel with the call, so it never delays your child reaching the operator.

100%. Waffle uses bank-level encryption and keeps all data on secure servers.

We NEVER:
• Sell your data
• Share it with advertisers
• Let third parties access it
• Record calls without telling you

You can see all your child's Waffle calls and messages (that's a feature for safety, not spying!).

Yes. Under FCC rules you register your device's physical service address during setup. 911 calls route to the Public Safety Answering Point (PSAP) serving that address, so if you move or your child travels with the device, update the address in the Waffle Parent Hub.

Waffle Go also transmits GPS location where available, but because it's portable the call may route to the PSAP for your registered address rather than your child's exact location — your child may need to tell the operator where they are. Waffle needs an internet connection (Go: WiFi or mobile data; Home: WiFi, no cellular fallback), and E911 may be limited if your connection or power fails. Always keep a working phone available.

Waffle Home is a WiFi-connected device for use at home. Perfect for giving kids their first "phone" experience safely!

Think of it like the old landline you had as a kid, but way smarter.

Nope! Waffle Home needs WiFi. If you need something for outside, grab a Waffle Go instead.

Totally! With the Waffle Home Paid tier, you get:
• A real US phone number
• Approved contacts can reach your kid on that number — nobody else gets through
• Your kid can call approved contacts on any US number, plus 911 in an emergency
• Way cheaper than a traditional landline!

Waffle Home works with regular 2.4GHz WiFi (the standard kind for smart home stuff).

If you've got a fancy router with both 2.4GHz and 5GHz, you might need to connect to the 2.4GHz network during setup.

Waffle Go is a mobile device that works anywhere in the US with coverage. No WiFi needed!

Perfect for:
• Walking to school
• Playing at the park
• Sports practice
• Visiting friends
• Any time they're out and about

Yes! Waffle Go Paid comes with its own phone number.

Your kid can:
• Make calls to approved contacts
• Receive calls from approved contacts
• Plus all the usual device-to-device and app-to-device calls

Why approved contacts only?
• Safer (only people you've approved can call)
• More private (no random calls)
• You stay in control of who reaches your child

No, numbers are provided by Waffle to ensure connectivity and keep your Waffle secure.

Yes, the Waffle team can support the transfer on request.

Waffle Go includes real-time GPS tracking anywhere on its Paid plan! Updates every 30 seconds — you can see where they are right in the app.

Accuracy:
• Outdoors: 15-30 feet usually
• Indoors: 30-150 feet (GPS struggles indoors)

You set up "safe zones" (home, school, park) and Waffle Go sends alerts when your kid enters or leaves them.

Like: "Riley just arrived at school" or "Riley left the park"

Super handy for peace of mind!

You get 1GB/month with Waffle Go Paid. Typical usage:
• Voice calls: 250-350MB
• GPS tracking: 40-60MB
• App updates: 30-50MB

So you'll usually use 400-500MB. Plenty of buffer!

If you go over 1GB, the device keeps working but GPS pauses until next month.

Waffle Go is water-resistant! (IP53)
• Rain and splashes — no worries
• Not for submersion though

Wipe it dry after it gets wet and don't charge it while damp!

Yep! Waffle Go works on 13+ carrier networks across the US, including:

Major carriers: AT&T, Verizon, US Cellular
Regional carriers: C-Spire, Carolina West, Appalachian, Inland, and more

Great coverage in cities, suburbs, and regional areas — from the Southeast (C-Spire) to the Midwest (US Cellular) to Appalachia and the Carolinas. Very remote areas might be patchy — check your carrier's coverage map if you're not sure.

Not yet! Right now Waffle Go is US-only. International roaming might come later.

Yes! As long as both Waffle devices are set up and both numbers are in each other's contact lists.

Yep! Grandma can be approved on all your kids' Waffle devices.

Only approved contacts can call a Waffle — on every plan, on both products.

Waffle Home Free: Just your 1 approved contact + other Waffle devices

Home Paid: Unlimited approved contacts, who can reach the Waffle on its own phone number + other Waffle devices

Go Paid: Unlimited approved contacts, who can reach the Waffle on its own phone number + other Waffle devices

Not yet! Right now Waffle calls are one-on-one only. Conference calling is coming soon though!