Question 1

Can I try the Paid tier first?

Accepted Answer

Yep! Every new customer gets a 10-day free trial. Full access to everything. If you don't love it, cancel during the trial and pay nothing.

Question 2

When will I be charged?

Accepted Answer

After your 10-day trial, we'll charge your monthly subscription — $10/month for Home or $15/month for Go — on the same date each month. Cancel anytime — no lock-in contracts!

Question 3

Is my pre-order refundable?

Accepted Answer

Yes! Your pre-order is fully refundable at any time before we ship. No questions asked.

Question 4

When do I pay for my pre-order?

Accepted Answer

You pay for your pre-order in full when you place it — there's no separate balance charge later. Paying now secures your spot and locks in Founding Family pricing — up to $40 off per device. Your order stays fully refundable any time before it ships.

Question 5

What if the product specs change?

Accepted Answer

We're always improving Waffle based on feedback. If anything changes significantly and you're not happy, you can cancel your pre-order and get a full refund — no questions asked.

Question 6

Can I change my product choice later?

Accepted Answer

Of course! Just email us at hello@wafflekids.co and we'll update your pre-order to a different product.

Question 7

Can I upgrade from Free to Paid later?

Accepted Answer

Absolutely! Just go to Settings → Subscription → Upgrade in the app. You'll still get the 10-day trial!

Question 8

Can siblings share one device?

Accepted Answer

Yep! But they'll share everything — same contacts, same voicemail, and you won't know which kid is calling. If you want each kid to have their own contacts and messages, grab them a device each.

Question 9

How does my kid make a call?

Accepted Answer

Super simple! Chatterbox Home: • Find approved contact • Call contact (Bestie, Grandma!, Dad!) • Or leave a voice note! Chatterbox Go: • Find approved contact • Call contact (Bestie, Grandma, Nana) • Or leave a voice note!

Question 10

How do I call my kid from my phone?

Accepted Answer

From the app: Open Waffle app → Select device → Hit the call button From your regular phone (Home Paid & Go Paid): Just dial your Waffle's phone number like any other call. • Home Paid: Anyone can call • Go Paid: Only approved contacts can call

Question 11

How will my kid know someone's calling?

Accepted Answer

The Waffle lights up, makes noise, and tells them who's calling! They just press the button to answer.

Question 12

Can I send text messages?

Accepted Answer

Nope! Waffle is voice-only. No texts, no typing, just talking. That's the whole point.

Question 13

How does voicemail work?

Accepted Answer

If your kid misses a call, you can leave a message. They'll get an alert and can listen whenever. You can also check voicemails in the app!

Question 14

How do I add contacts?

Accepted Answer

In the app: 1. Tap "Contacts" 2. Hit the + button 3. Enter name and number 4. Save! Free tier: You get 1 contact Paid tier: Add as many as you want!

Question 15

Can my kid call anyone?

Accepted Answer

Only approved contacts! Your kid can call: • Other Waffle devices • Contacts you've approved in the app • Their emergency contacts via the SOS button No random numbers, no strangers. You're in full control.

Question 16

Does the SOS button call 000?

Accepted Answer

Waffle does not call 000 or any emergency service. The SOS button calls a parent-managed list of emergency contacts in sequence — if the first contact doesn't pick up, it tries the next one, then the next. In a real emergency, always use a phone to call 000.

Question 17

How does the SOS button work?

Accepted Answer

Hold the SOS button for 5 seconds — Waffle calls your child's emergency contacts in sequence. • Shares their location with you • Sends you an instant alert • Keeps trying the next contact until someone picks up Waffle does not call 000. In a real emergency, always use a phone to call 000.

Question 18

Can I set up multiple emergency contacts?

Accepted Answer

Yep! Add up to 3 priority contacts to your child's SOS list. When the SOS button is held, Waffle calls them in order. If the first doesn't answer, it calls the next. Keeps trying until someone picks up.

Question 19

Is my kid's data safe?

Accepted Answer

100%. We use bank-level encryption and keep all data on Australian servers. We NEVER: • Sell your data • Share it with advertisers • Let third parties access it • Record calls without telling you You can see all calls and messages (that's a feature for safety, not spying!).

Question 20

How do I set up my child's emergency contacts?

Accepted Answer

In the Waffle app: 1. App → Settings → Emergency Contacts 2. Add up to 3 contacts in priority order 3. Save When the SOS button is held, Waffle calls them in order until someone answers. Waffle does not contact 000 — in a real emergency, always use a phone.

Question 21

What is Chatterbox Home?

Accepted Answer

It's a WiFi-connected device for use at home. Perfect for giving kids their first "phone" experience safely! Think of it like the old landline you had as a kid, but way smarter.

Question 22

Does it work outside the house?

Accepted Answer

Nope! Needs WiFi. If you need something for outside, grab a Chatterbox Go instead.

Question 23

Can I use it as a landline replacement?

Accepted Answer

Totally! With Home Paid tier, you get: • An Australian phone number • Receive calls from any phone • Make calls to any Aussie number • Way cheaper than a traditional landline!

Question 24

What kind of WiFi does Chatterbox Home need?

Accepted Answer

Chatterbox Home works with regular 2.4GHz WiFi (the standard kind for smart home stuff). If you've got a fancy router with both 2.4GHz and 5GHz, you might need to connect to the 2.4GHz network during setup.

Question 25

What is Chatterbox Go?

Accepted Answer

It's a mobile device that works anywhere in Australia with coverage. No WiFi needed! Perfect for: • Walking to school • Playing at the park • Sports practice • Visiting friends • Any time they're out and about

Question 26

Does Chatterbox Go have a phone number?

Accepted Answer

Yes! Chatterbox Go Paid comes with its own phone number. Your kid can: • Make calls to approved contacts • Receive calls from approved contacts • Plus all the usual device-to-device and app-to-device calls Why approved contacts only? • Safer (only people you've approved can call) • More private (no random calls) • You stay in control of who reaches your child

Question 27

How does GPS tracking work?

Accepted Answer

Go Free: Only works on WiFi (so not super useful) Go Paid: Real-time tracking anywhere! Updates every 30 seconds. You can see where they are right in the app. Accuracy: • Outdoors: 5-10 metres usually • Indoors: 10-50 metres (GPS struggles indoors)

Question 28

What's geofencing?

Accepted Answer

You set up "safe zones" (home, school, park) and get alerts when your kid enters or leaves them. Like: "Riley just arrived at school" or "Riley left the park" Super handy for peace of mind!

Question 29

How much mobile data does Go use?

Accepted Answer

You get 1GB/month with Go Paid. Typical usage: • Voice calls: 250-350MB • GPS tracking: 40-60MB • App updates: 30-50MB So you'll usually use 400-500MB. Plenty of buffer! If you go over 1GB, the device keeps working but GPS pauses until next month. You can buy extra data for $5/GB if needed.

Question 30

Is it waterproof?

Accepted Answer

Water-resistant! (IP53) • Rain and splashes — no worries • Not for submersion though Wipe it dry after it gets wet and don't charge it while damp!

Question 31

Does Chatterbox Go work in regional areas?

Accepted Answer

Yep! Anywhere with mobile coverage from Telstra or Optus. Coverage is great in cities and regional towns. Super remote areas might be patchy — check your carrier's coverage map if you're not sure.

Question 32

Will Waffle work overseas?

Accepted Answer

Not yet! Right now it's Australia-only. International roaming might come later.

Question 33

Can Waffle devices call each other?

Accepted Answer

Yes! As long as both devices are set up and both numbers are in each other's contact lists.

Question 34

Can I add the same contact to multiple Waffles?

Accepted Answer

Yep! Grandma can be approved on all your kids' devices.

Question 35

How many people can call my kid's Waffle?

Accepted Answer

Free tier: Just your 1 approved contact + other Waffle devices Home Paid: Anyone with the phone number + unlimited app contacts Go Paid: Approved contacts via phone number + unlimited app contacts + other Waffle devices

Question 36

Can multiple people join one call?

Accepted Answer

Not yet! Right now it's one-on-one only. Conference calling is coming soon though!

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